Question 1

Are you open on the weekends?

Accepted Answer

No, we are not open on the weekends, our operating hours are Monday through Thursday, 8am to 5pm & Friday 8am to 3pm.

Question 2

Are you an inspection station?

Accepted Answer

Yes, we are an inspection station.

Question 3

What is your diagnostic fee?

Accepted Answer

The diagnostic fee begins at $200 but will be waived if you choose to have the repairs done with us.

Question 4

What is your labor rate?

Accepted Answer

Our general labor rate, it is $165/hr. For vehicles older than 2006, or with customer supplied parts the labor rate is $185/hr.

The labor rate is higher for older vehicles due to the complexity of repairs, parts availability, condition of components, diagnostic challenges, and skill and expertise. These factors contribute to the increased labor rates for older vehicles, ensuring that they receive the necessary attention and care to be safely and effectively repaired.

Question 5

How much do you charge for an oil change?

Accepted Answer

Due to our use of synthetic oil, the cost of an oil change can vary. Generally, oil changes range from $145-$200, depending on factors such as the vehicle's oil capacity, oil viscosity, and the size of the oil filter. Our average oil change is $165.

Question 6

How long will it take to complete the repairs on my vehicle?

Accepted Answer

This is a tough question. Initially, we must identify the issue, followed by seeking your approval before commencing any work. Upon receiving your approval, we proceed to procure the necessary parts and coordinate the repair within the existing schedule. While we aim to provide an estimated completion time, predicting it precisely beforehand can be challenging. Additionally, unforeseen circumstances may arise, such as vendors supplying incorrect / faulty parts, or encountering difficulties in removing components due to rust and corrosion, among other possibilities.

Question 7

Can I bring my own parts?

Accepted Answer

Yes, you can bring your own new parts for us to install. However, please note that it is at a higher labor rate for us to work with customer-supplied parts, and is $185/hr. Additionally, we do not provide any warranty on customer-supplied parts or the associated labor. If the part is faulty or incorrect, you will still be responsible for the labor costs. If you then decide to proceed with us supplying the correct parts, additional labor costs may apply.

Question 8

Do you tune vehicles?

Accepted Answer

Yes, we provide APR tuning services for Audi's and Volkswagen's.

Question 9

What are OEM Parts? What are aftermarket parts?

Accepted Answer

OEM, or Original Equipment Manufacturer, refers to genuine parts that are identical to the ones being replaced. They offer the same quality and performance levels, often accompanied by warranty coverage.

On the other hand, aftermarket parts are crafted to resemble OEM parts but are manufactured by different companies. While usually more affordable than OEM, they typically lack warranty coverage and may vary in quality across manufacturers.

Question 10

What types of European vehicles do you specialize in repairing?

Accepted Answer

At German Autowerks, we specialize in repairing a wide range of European vehicles, including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche and more.

German Autowerks

Frequently asked questions